Important information about your custom order:
Because these are custom, hand-made shoes, please note that each pair will vary from the inspirational picture on the site based on materials available for use. I guarantee the same weight leather for outsole, insole and heel. Your pair may include a mid-sole for further stability. Upper colors on your screen may vary slightly from the color you receive. Similarly, rubber heels & toe tip may vary in color, pattern and manufacturer. Please email me BEFORE placing an order if any of this concerns you.
Your custom shoes may be delicate. Please read the descriptions carefully for information on wear. Should you experience an issue after having followed the guidelines for wear and care, I will replace or repair your shoes for up to 1 year after purchase. Please notify me via email immediately with a description and photo documentation of the problem.
Receiving a proper fit:
Please measure both feet in inches while standing and place the length of “Left” and “Right” in the Order Notes section on the checkout page. Stand with your heel on the 0″ mark of a ruler with your natural weight on your feet and note where your longest toe hits for each foot. It may be useful to have someone help you with these measurements.
You can also have someone trace your foot. Make sure they run the pencil along the portion toughing the floor all the way around. You can email a pdf of the tracing to firstname.lastname@example.org
Custom work has been especially made for YOU. You have signed off on the design, materials, size. I will accept returns for replacement if shoes are damaged in transit only. Shoes must be unworn. You must contact me via email immediately upon receipt with a description of the problem and photo documentation. Buyer pays return shipping.
All orders are shipped via Flat Rate service based on your location.